FAQ

  1. What services does SC&P CONTRACTS LIMITED provide?

SC&P CONTRACTS LIMITED provides groundworks, earthworks, drainage, site preparation, and plant/machinery hire services for commercial and construction projects.

We work with contractors, property developers, and commercial clients on projects across Northern Ireland and other agreed-upon locations within the UK.

  1. What areas do you cover?

Our company is headquartered in Northern Ireland. We accept project inquiries for work in Northern Ireland and other agreed-upon locations across the UK; feasibility depends on the nature of the project, site location, resource availability, and contractual arrangements.

Please contact us with your project location and specific requirements before confirming an order.

  1. How can I obtain a quote?

You can request a quote by emailing projects@scpearthworks.com or calling +44 28 8289 6415.

Please provide the project location, the type of work required, relevant site information, and your expected timeline. We will assess the information provided and discuss the proposed scope of work and commercial terms with you.

  1. Is the price shown on the website the total cost of the project?

No. The price displayed on the website represents a project deposit, not the total contract value.

The deposit amount, the agreed total project cost (if applicable), the payment schedule, and the balance due will be clearly outlined in a formal quote, invoice, or written agreement.

Please ensure you review the relevant documentation before making any payments.

  1. Which services can be paid for online?

Online payments can be made for items such as agreed project deposits, earthworks, drainage, site preparation, plant/machinery hire, staged construction payments, and final balances.

Each payment should correspond to a specific quote, invoice, or contractual arrangement. Payment instructions will specify the amount due and the purpose of the payment.

  1. What is the project booking process?

Our general process consists of the following stages:

Submitting a project inquiry.

Providing the information required for an initial project assessment. Receive and review the relevant quotations.

Confirm the scope of work and the terms of the contract.

Pay the agreed-upon deposit. Commence the agreed work in accordance with the project schedule.

Make payments for subsequent phases or settle the final balance as stipulated in the contract.

Specific arrangements depend on the nature and requirements of each individual project.

  1. How are project deposits and final balances managed?

Obligations regarding deposits and subsequent payments are clearly defined in the corresponding quotations, invoices, or written contracts.

If a project involves phased payments, the agreed-upon schedule will specify the payment amounts and the corresponding dates or project milestones.

Any remaining balance must be paid in accordance with the agreed terms. Should there be additional work or changes to the original scope, a written change agreement may be required, and the payment schedule may need to be updated.

  1. Can I request changes to an agreed-upon project?

Yes. If you wish to modify the scope of work, project schedule, on-site arrangements, or equipment rental requirements, please submit your request via email.

We will evaluate your request and, if necessary, provide a revised quotation or a written change agreement, outlining the adjustments to the scope of work, costs, and schedule.

For significant changes, a written agreement must be reached before the relevant work begins, subject to the terms of the applicable contract.

  1. Can I change confirmed project dates?

Please contact us as early as possible if you need to change any confirmed project dates.

Rescheduling is subject to equipment availability, site access conditions, personnel scheduling, and the terms of the relevant agreement. Additional costs may be incurred if such changes result in expenses that are recoverable under the contract or applicable law.

Any changes to dates and related arrangements will be confirmed with the client.

  1. What are the terms for equipment rental?

Equipment rental arrangements depend on the specific equipment required, the agreed rental period, equipment availability, and the logistics for delivery or collection.

Rental fees and payment terms are detailed in the relevant quotation or rental agreement. Any requests to extend the rental period, return equipment early, or exchange equipment are subject to availability and require written confirmation. Before confirming a rental arrangement, please be sure to review the relevant rental terms.

  1. Can I cancel a confirmed project?

Cancellation requests must be submitted in writing to projects@scpearthworks.com and should include the relevant project number, quote number, or invoice number.

The implications of a cancellation and the handling of any payments already made will depend on the terms of the applicable contract, the extent of work completed, reasonable costs incurred, and any rights provided by law.

For further details, please refer to our Cancellation and Variation Policy.

  1. How are refunds handled?

Where a refund is applicable, the amount will be determined in accordance with the relevant contract and applicable law.

Refunds are generally issued via the original payment method. Please refer to our Cancellation and Variation Policy for specific timeframes (or to applicable law, should it mandate a shorter period).

The time required for funds to appear in your account may vary depending on your bank or payment service provider.

  1. What happens if site conditions differ from the information initially provided?

If there is a material discrepancy between the actual site conditions or project requirements and the information upon which the quote was based, it may be necessary to reassess the project scope, pricing, and schedule.

Any proposed adjustments will be discussed with the client and, where required by the contract, documented in writing. While an agreement on the way forward is being reached, the affected work may be paused to the extent necessary and reasonable.

  1. How can I inquire about invoices or payments?

If you have any questions regarding deposits, invoices, installment payments, outstanding balances, or payment records, please contact us.

Please include the project number, invoice number, date of payment, and the nature of your inquiry in your email so that we may verify the relevant transaction records.

  1. What should I do if I have a complaint?

Please send an email including your project number, a description of the issue, and any relevant supporting documentation or correspondence.

We will review the information provided and discuss the matter with you. If a dispute cannot be resolved through direct communication, you may pursue further remedies as provided for under the relevant contract and applicable law.

  1. How can I contact SC&P CONTRACTS LIMITED? You can contact us via the following methods:

Phone: +44 28 8289 6415
Email: projects@scpearthworks.com

When inquiring about services, requesting a quote, making a payment, or discussing an existing contract, please provide the relevant project details.

17.What payment methods does the website support?

The website accepts payments via the options provided at checkout, such as Visa, Mastercard, American Express, and other applicable payment methods. Please refer to the checkout page for the specific payment methods available.

18.Which terms apply to my project?

When reviewing the terms for your project, please refer collectively to the applicable quotation, written contract, invoices, and our company policies.

Where mandatory consumer protection regulations apply, nothing in these Frequently Asked Questions (FAQs) is intended to exclude or limit any rights that cannot be excluded or limited by law.

If you have any questions regarding a specific project, please contact us before making a payment so that we can clarify the scope of work, costs, and contractual arrangements.